Terms & Conditions

Welcome to the Ensolanka Guest Portal, also referred to as the Expat Life App, Guest Portal, Resident Guest Platform, or Ensolanka Portal.

These Terms & Conditions govern your access to and use of the Ensolanka online platform, guest account, lifestyle package services, rental coordination services, local service assistant arrangements, dating and social introduction support, furniture rental support, payment center, digital wallet, arrival facilitation, departure facilitation, and other related services provided by Ensolanka.

By visiting our website, creating a free Guest Account, selecting a lifestyle package, expressing interest in listings or profiles, making any payment, communicating with our team, or using any part of the Ensolanka Portal, you agree to these Terms & Conditions.

Ensolanka provides relocation facilitation, lifestyle coordination, local support, rental arrangement assistance, furniture coordination, digital platform access, guest support, and related concierge-style services.

Ensolanka is not a government immigration authority, visa-issuing authority, bank, insurance company, marriage agency guaranteeing marriage, or legal owner of all third-party listings or services displayed on the platform unless specifically stated.

Certain services may involve third-party providers, including rental property owners, dating partners, event hosts, drivers, housekeepers, translators, personal assistants, legal professionals, payment processors, furniture suppliers, transport providers, and government-related offices.

For the purpose of these Terms:

• “Ensolanka,” “we,” “our,” or “us” refers to Ensolanka LLC, Ensolanka Holdings (Private) Limited, its management team, authorized staff, service divisions, representatives, and related operating units.
• “Guest,” “Resident Guest,” “Client,” “you,” or “user” refers to any person who visits, registers, uses, pays for, or receives services through the Ensolanka Guest Portal.
• “Guest Account” means the free or paid user account created on the Ensolanka Portal for accessing guest services.
• “Lifestyle Package” means a selected budget or lifestyle category offered through the platform, such as Startup, Comfort, Premium, or Luxury.
• “Confirmation Fee” means the fixed initial payment, currently USD 100 unless otherwise changed, paid by a Guest to confirm genuine intention to proceed with Sri Lanka arrival preparation.
• “One-Time Service Fee” means the service fee payable to Ensolanka based on the selected lifestyle package and service scope.
• “Featured Profile Fee” means an optional additional fee, currently USD 5 unless changed, that may help a Guest profile receive additional visibility or priority features within the platform.
• “Rental Listing” means a property listing shown on the platform, whether public or private, furnished or unfurnished, verified, reviewed, pending, or arranged through Ensolanka.
• “Furniture Package” means a furniture rental, setup, or rent-to-own package offered or coordinated for an unfurnished or partially furnished rental property.
• “Service Assistant” means a local support provider such as a driver, housekeeper, cleaner, translator, helper, security guard, personal assistant, or other approved service partner.
• “Dating Partner” means a local person listed or approved through the Ensolanka social/dating platform for serious relationship, companionship, proposal, marriage, or related social introduction purposes.
• “Payment Center” means the online payment section of the Ensolanka Portal through which Guests may view, select, and settle payable items.
• “Digital Wallet” or “Cash Wallet” means an internal platform balance or credit record used for refunds, credits, deductions, or future payments where applicable.
• “Mutual Interest” means a situation where both the Guest and the Dating Partner have expressed interest in one another through the platform or approved Ensolanka process.

The Ensolanka Guest Portal is designed to help international Guests explore, plan, arrive, settle, live, and receive support in Sri Lanka for short-term, medium-term, or long-term stays.

Our services may include:

1. Free Guest Account registration.
2. Lifestyle package browsing and selection.
3. Public and private rental listing access.
4. Rental property interest selection and coordination.
5. Pre-arrival communication and preparation.
6. Airport welcome and arrival facilitation.
7. First-day accommodation, meals, and basic settling support based on selected package and confirmed arrangements.
8. Furniture rental or furniture setup support.
9. Local service assistant introductions and interview arrangements.
10. Dating partner profile browsing and mutual-interest introductions.
11. Dating, proposal, party, or wedding event coordination through approved event hosts.
12. Digital payment center access.
13. Internal wallet or credit management where applicable.
14. Ongoing guest support and hotline assistance.
15. Departure facilitation and airport transport support.
16. Legal coordination support for legitimate guest-related matters during stay.
17. Guidance related to long-stay preparation, resident guest lifestyle, and possible visa support.

5.1 Eligibility

To use the Ensolanka Guest Portal, you must:

• Be at least 18 years old.
• Provide accurate, truthful, and updated information.
• Have legal authority to enter into these Terms.
• Use the platform only for lawful and respectful purposes.
• Comply with all applicable laws in your country and in Sri Lanka.
• Respect Sri Lankan culture, laws, customs, and local communities.

5.2 Free Signup

Guests may create a free account through the Ensolanka Portal. Free signup may allow access to the guest dashboard, lifestyle package information, public listings, general Sri Lanka living guides, multilingual resources, and basic account features.

Free signup does not guarantee full access to private listings, detailed contact information, arrival arrangements, dating introductions, furniture setup, or local assistant appointments.

5.3 Profile Review and Approval

Ensolanka may review each Guest profile before activating certain features. This review may consider identity, contact details, intended arrival date, selected package, duration of stay, safety considerations, communication history, and genuine intention to travel to Sri Lanka.

Approval of a Guest profile does not guarantee visa approval, rental approval, relationship success, service assistant availability, or any third-party acceptance.

Ensolanka offers lifestyle packages to help Guests select a suitable Sri Lanka living standard according to their budget and expectations.

Package prices, descriptions, benefits, service levels, and examples shown on the website are for guidance and may change from time to time. Some services may be directly provided by Ensolanka, while others may be arranged, coordinated, introduced, or facilitated through third-party providers.

6.1 Package Selection and Changes

Guests may select a lifestyle package during signup or later through the dashboard. Package selection may affect the one-time service fee, recommended rental category, temporary accommodation level, support intensity, furniture recommendations, local assistant options, and arrival/departure planning.

Guests may request to change their package. Ensolanka reserves the right to approve, reject, or modify package change requests based on feasibility, timing, availability, and payment status.

7.1 Confirmation Fee

A Guest who plans to come to Sri Lanka in the near future may be required to pay a fixed Confirmation Fee, currently USD 100 unless otherwise displayed on the platform.

The Confirmation Fee allows Ensolanka to begin practical preparation, including:

• Reviewing interested rental properties.
• Checking availability of preferred rentals.
• Reviewing interested dating partner profiles.
• Reviewing interested service assistant profiles.
• Preparing communication with relevant third parties.
• Planning arrival support and airport welcome coordination.
• Prioritizing the Guest for practical arrangement.

Unless otherwise stated in a written refund policy, the Confirmation Fee may be non-refundable once Ensolanka has started preparation work, communication, verification, or arrangement activity for the Guest.

7.2 One-Time Service Fee

The One-Time Service Fee is payable to Ensolanka for the main guest facilitation, transition support, arrangement support, and local coordination services. This fee may vary according to the selected lifestyle package and service scope.

Unless otherwise agreed, the One-Time Service Fee must be paid on or before arrival, or at the welcome stage if Ensolanka agrees to allow payment after airport reception. This flexibility is not automatic and may be withdrawn at any time.

7.3 Featured Guest Profile Fee

A Guest may optionally pay a Featured Profile Fee, currently USD 5 unless changed. This may help a Guest profile receive additional visibility, priority highlighting, or platform-level featured status.

7.4 Payment Center

The Ensolanka Payment Center allows Guests to view and settle payable items through the web portal. Payable items may include confirmation fees, one-time service fees, featured profile fees, rental deposits, monthly rentals, furniture deposits, furniture rentals, event booking payments, transport fees, legal coordination fees, and other approved payable items.

7.5 Payment Methods

Payments may be supported through online payment gateways such as Stripe, PayPal, bank transfer, card payment, wallet balance, or other methods enabled by Ensolanka. Available payment methods may change from time to time.

7.6 Currency and Charges

Prices may be displayed in USD or another currency. The Guest is responsible for bank fees, card processing fees, currency conversion charges, international transaction fees, payment gateway fees where passed on, and applicable taxes or government charges.

7.7 Digital Wallet and Credits

The Ensolanka Portal may provide a Digital Wallet or Cash Wallet feature. Wallet balances may be used to record refund credits, overpayment credits, internal balances, future payment deductions, or approved compensation credits.

Wallet balances are not necessarily bank deposits and may not automatically be withdrawable as cash unless Ensolanka approves withdrawal under an applicable policy.

Rental properties shown on the platform may be owned by third-party rental owners, landlords, property managers, or service partners. Ensolanka may verify, review, inspect, photograph, describe, or recommend properties based on available information and internal standards.

8.1 Expressing Interest

Guests may express interest in one or more rental properties through the platform. Expressing interest does not mean the property is reserved, guaranteed, accepted by the owner, price-locked, or legally confirmed.

8.2 Final Rental Selection

After arrival or during final preparation, Ensolanka may accompany or guide the Guest to inspect or review selected rental properties. If the Guest is satisfied with a property, the final selection may be confirmed in the web portal or through written communication.

8.3 Rental Deposit

For many rental properties, a rental deposit equivalent to approximately three months’ rent may be required unless otherwise stated by the property owner, rental agreement, or Ensolanka arrangement.

The rental deposit may be required before the Guest receives the property key or takes possession. Refund of rental deposit is subject to the rental agreement, property condition, outstanding rent, utility bills, cleaning or repair charges, notice period compliance, applicable law, and third-party property owner conditions.

8.4 Monthly Rental Payments

The Guest may be allowed to settle the first month’s rental payment within a specified period, such as within 25 days from the rental start date, if approved by Ensolanka and the property owner.

Monthly rental fees must be paid on or before the due date shown in the Payment Center, rental agreement, invoice, or written communication.

8.5 Rental Cancellation

A Guest may request to cancel a rental arrangement by giving at least one month’s prior notice unless the rental agreement requires a different notice period. Rental cancellation may require written request, approval, settlement of outstanding rent, utility bill settlement, property inspection, key return, and deposit handling.

Where a selected rental property is unfurnished or partially furnished, the Guest may choose a Furniture Package. Furniture Packages may include essential, comfort, premium, or luxury-level furniture and household items according to package details.

9.1 Furniture Deposit and Monthly Rental

For separate Furniture Packages, the Guest may normally be required to pay a deposit equivalent to three months of the monthly Furniture Package rental unless a different deposit structure is displayed or agreed.

The Guest must then pay the monthly furniture rental fee at the end of each month or according to the payable schedule shown in the Payment Center.

9.2 Furniture Rental Cancellation

A Guest may request cancellation of a separate Furniture Package by giving at least one month’s prior notice unless a different notice period applies. After approval, Ensolanka may arrange collection, inspection, settlement, and refund or credit after deductions.

9.3 Rent-to-Own / Leasing-Purchase Model

Where Ensolanka offers a separate Furniture Package under a rent-to-own or leasing-purchase model, the Guest may become eligible to own the furniture after completing the agreed number of consecutive monthly rental payments.

Based on the current business process, if the Guest completes 24 consecutive months of furniture rental payments and the retained deposit terms are satisfied, the furniture package may be treated as a completed leasing-purchase arrangement.

The platform may allow Guests to view and express interest in local Service Assistants, including drivers, housekeepers, cleaners, translators, personal assistants, security guards, helpers, and other approved local service providers.

Ensolanka may arrange interviews at the Guest’s residence, Ensolanka’s location, or another suitable location. If the Guest selects one or more Service Assistants, the terms of service may include salary or fee, work schedule, duties, trial period, leave conditions, replacement policy, termination notice, safety and conduct rules, required paperwork, and applicable service contract terms.

Ensolanka may assist with human resource coordination, but the exact legal relationship between the Guest and Service Assistant must be clearly documented where required.

The Ensolanka Portal may include a dating, relationship, companionship, proposal, marriage, or social introduction feature. This service is intended for respectful, genuine, and serious social connection between international Guests and local Dating Partners.

11.1 Prohibited Use of Dating Features

The dating/social feature is not intended for:

• Casual exploitation.
• Prostitution or sexual services.
• Harassment.
• Fraud.
• Immigration abuse.
• Human trafficking.
• Fake relationship arrangements.
• Financial manipulation.
• Abusive or unlawful behavior.

11.2 Mutual Interest Protocol

To protect both Guests and Dating Partners, Ensolanka may use a mutual-interest model. A Guest may express interest in a Dating Partner profile, the Dating Partner may review the Guest profile, and only when mutual interest is confirmed may Ensolanka facilitate safe communication or event planning.

A Guest has no right to demand direct contact details of a Dating Partner unless Ensolanka’s approval and mutual-interest process has been satisfied.

11.3 No Guarantee of Relationship or Marriage

Ensolanka does not guarantee dating success, mutual interest, marriage, proposal acceptance, long-term relationship, emotional compatibility, family approval, immigration-related relationship benefits, attendance by a Dating Partner, or positive outcome of a social event.

11.4 Events and Event Hosts

Where mutual interest exists, either party may suggest a preferred event host, dating venue, proposal arrangement, wedding service provider, party host, or related event service. Ensolanka may coordinate with listed or approved Event Hosts.

Event bookings may require separate quotation, date confirmation, venue availability, advance payment, cancellation terms, event host terms, safety rules, and cultural and legal compliance.

When a Guest confirms arrival, pays the required Confirmation Fee, or reaches another relevant stage, Ensolanka may notify relevant parties connected to the Guest’s expressed interests.

These may include:

• Rental owners and property managers.
• Dating Partners.
• Service Assistants.
• Event Hosts.
• Internal Ensolanka staff.
• Legal or support teams.
• Transport or welcome teams.

Notifications may be sent by email, dashboard alerts, phone, WhatsApp, internal admin system, or other approved communication channels. Ensolanka will aim to share only necessary information for coordination, subject to the Privacy Policy.

For confirmed Guests, Ensolanka may arrange airport welcome and first-day support according to package, payment status, arrival schedule, and prior arrangement.

Airport welcome may include:

• Personal greeting at Bandaranaike International Airport or another approved arrival point.
• Assistance with initial communication.
• Local SIM or connectivity guidance where possible.
• Private transport coordination.
• Temporary accommodation transfer.
• Welcome meal or food support where included.
• First-day briefing and basic orientation.
• Next-step planning discussion.

Airport welcome is subject to accurate arrival details, flight schedule, payment status, team availability, public safety conditions, road conditions, government restrictions, emergency situations, and reasonable notice.

13.1 Temporary Accommodation and First-Day Facilities

Based on the selected lifestyle package and confirmed arrangement, Ensolanka may provide or coordinate temporary accommodation, meals, and first-day facilities. Temporary accommodation is intended to help the Guest rest after travel before finalizing long-term rental selection.

13.2 Final Settling Process After Arrival

After the Guest has rested, Ensolanka may conduct a cordial discussion to review package selection, preferred rental properties, furniture needs, local service assistant needs, dating/social interests, budget, payment schedule, legal or visa-related priorities, and long-term stay plan.

Refund eligibility depends on the type of payment, timing, work already performed, third-party costs, cancellation reason, and written agreement.

• Confirmation Fee: May be non-refundable once preparation work has started.
• One-Time Service Fee: May be non-refundable after arrival support, coordination, or service performance has begun.
• Featured Profile Fee: Generally non-refundable once profile visibility or featured status has been activated.
• Rental Deposit: Subject to rental agreement, property condition, outstanding rent, and owner terms.
• Furniture Deposit: Subject to inspection, outstanding rental, damage, missing items, and cancellation rules.
• Event Payments: Subject to event host cancellation terms.
• Service Assistant Fees: Subject to work performed, agreements, and appointment terms.

Refunds may be made to the original payment method, wallet balance, bank account, or another method approved by Ensolanka.

14.1 Cancellations by Guest

A Guest may cancel or pause certain services by notifying Ensolanka in writing. Cancellation fees may apply where Ensolanka has already incurred costs, performed work, reserved resources, paid third parties, or blocked availability.

14.2 Cancellations or Changes by Ensolanka

Ensolanka may cancel, delay, modify, or reschedule services where necessary due to safety concerns, non-payment, false information, third-party unavailability, government restrictions, visa or immigration issues, natural disasters, public unrest, health emergencies, transport disruption, force majeure, or operational impossibility.

Ensolanka may assist Guests when they leave Sri Lanka. Departure support may include airport transport, packing coordination, final property handover, furniture return or ownership processing, deposit handling assistance, service assistant closure, local paperwork support, final account review, and farewell support.

Ensolanka may offer departure transport and facilitation discounts based on duration of stay. According to Ensolanka’s current loyalty concept, for each month of stay in Sri Lanka, a Guest may receive approximately 2.1% discount on departure transport and related facilitation, subject to eligibility and approval.

These loyalty benefits are promotional and discretionary unless confirmed in a written agreement. Ensolanka may change, suspend, or modify the discount model.

16.1 Legal Support

Ensolanka may help Guests access legal support, legal coordination, lawyer referrals, or representation for legitimate matters arising during their stay in Sri Lanka. This may include rental disputes, service provider issues, documentation, local legal questions, guest safety concerns, and legitimate civil or administrative matters.

Ensolanka is not itself a law firm unless separately licensed as such. Legal services may be provided by independent lawyers or legal professionals. Legal fees may apply.

16.2 Visa and Digital Nomad Guidance

Ensolanka may provide guidance, documentation support, coordination, or referrals related to tourist visas, long-stay options, resident guest schemes, Digital Nomad Visa preparation, or other immigration-related matters.

Ensolanka does not issue visas and does not guarantee visa approval. Immigration decisions are made by government authorities. Requirements may change without notice. The Guest is responsible for providing truthful documents and complying with Sri Lankan immigration law.

17.1 Guest Responsibilities

Guests agree to:

• Provide accurate personal information.
• Keep login details secure.
• Update arrival plans if changed.
• Pay fees on time.
• Respect Sri Lankan law and culture.
• Treat staff, service partners, dating partners, property owners, and local people respectfully.
• Use the platform only for lawful purposes.
• Read rental, service, event, and furniture documents before agreeing.
• Maintain properties and furniture in good condition.
• Report issues promptly.
• Not bypass Ensolanka to avoid fees after using Ensolanka introductions.
• Not misuse contact details obtained through the platform.

17.2 Prohibited Conduct

The following conduct is strictly prohibited:

• Creating fake accounts or providing false identity details.
• Using stolen cards or fraudulent payments.
• Harassing dating partners, service assistants, staff, or other users.
• Pressuring any person for money, relationship, marriage, sex, work, or immigration benefits.
• Attempting to bypass Ensolanka after introductions.
• Damaging rental property or furniture.
• Refusing to pay agreed fees.
• Uploading illegal, offensive, explicit, abusive, or misleading content.
• Using the platform for human trafficking, exploitation, prostitution, illegal recruitment, or criminal activity.
• Hacking, scraping, interfering with, or misusing platform data.

Violation may result in suspension, termination, reporting to authorities, legal action, loss of fees, or cancellation of services.

18.1 Privacy and Data Use

Guest privacy is important to Ensolanka. Use of personal data will be governed by the Ensolanka Privacy Policy. Data may be collected and used for account creation, guest verification, service coordination, payment processing, rental arrangements, service assistant matching, dating/social matching, event coordination, legal support, safety review, notifications, customer support, compliance, and fraud prevention.

18.2 Communications

Ensolanka may communicate with Guests through the website dashboard, email, SMS, WhatsApp, phone calls, video calls, internal notifications, support tickets, official documents, or in-person meetings.

18.3 User Content

Guests may upload or submit content such as profile images, descriptions, preferences, messages, documents, reviews, or requests. By submitting content, the Guest confirms that the content is accurate, lawful, and does not violate third-party rights.

Ensolanka may review, edit, reject, hide, or remove user content that violates these Terms or platform standards.

The Ensolanka Portal may involve third-party providers, including rental owners, property managers, drivers, housekeepers, translators, security providers, event hosts, furniture suppliers, lawyers, accountants, payment processors, transport providers, medical service providers, and government offices.

Third-party providers may have their own terms, prices, rules, cancellation policies, refund rules, liability limits, and service standards. Ensolanka may coordinate and support, but is not automatically liable for every act, omission, delay, negligence, price change, or failure of a third-party provider unless Ensolanka has directly accepted such responsibility in writing.

19.1 Accuracy of Platform Information

Ensolanka aims to provide accurate and updated information. However, the platform may include estimated prices, sample package benefits, availability-based listings, visa or legal guidance subject to change, promotional descriptions, and approximate calculations.

Guests should confirm important details before making final decisions.

20.1 Limitation of Liability

To the maximum extent permitted by law, Ensolanka shall not be liable for indirect, incidental, special, emotional, reputational, punitive, or consequential losses arising from use of the platform or services.

This includes but is not limited to loss of travel costs, lost income, visa rejection, relationship failure, rental owner default, service assistant misconduct, event cancellation, flight delay, medical emergency, government action, weather disruption, third-party fraud not caused by Ensolanka, or loss caused by Guest misconduct or false information.

20.2 Indemnity

Guests agree to indemnify and hold Ensolanka harmless from claims, losses, damages, penalties, costs, or legal expenses arising from breach of these Terms, false information, illegal conduct, non-payment, damage to property or furniture, misuse of platform data, harassment or misconduct toward third parties, private arrangements made outside the platform, violation of Sri Lankan law, or violation of third-party rights.

20.3 Service Suspension and Termination

Ensolanka may suspend or terminate a Guest account or service access if the Guest violates these Terms, fails to pay required fees, provides false information, creates safety concerns, abuses staff or third parties, misuses dating or service assistant features, attempts to bypass Ensolanka fees, damages property or furniture, or if continued service becomes impractical, unsafe, or unlawful.

20.4 Bypassing Ensolanka After Introduction

Guests agree not to use Ensolanka’s platform, listings, introductions, staff effort, or private information to bypass Ensolanka and directly arrange services with rental owners, service assistants, dating partners, event hosts, or other listed parties for the purpose of avoiding fees.

Ensolanka shall not be liable for delay or failure caused by events beyond reasonable control, including natural disasters, floods, storms, landslides, earthquakes, war, terrorism, civil unrest, government restrictions, immigration rule changes, pandemics, health emergencies, airport closures, transport strikes, power or internet failure, payment gateway outage, third-party failure, or sudden legal or regulatory changes.

Ensolanka may reschedule, modify, pause, or cancel affected services where necessary.

22.1 Complaints

Guests should first raise complaints through official Ensolanka support channels. The complaint should include the Guest name, account email, relevant service, date of issue, description of problem, supporting documents or screenshots, and requested solution.

Ensolanka will review complaints in good faith and attempt to resolve them fairly.

22.2 Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable to Ensolanka’s operating structure and the laws of Sri Lanka where services are performed, unless otherwise required by law.

Where services are delivered in Sri Lanka, Sri Lankan law, regulations, property rules, immigration rules, employment/service rules, and consumer/service standards may apply.

Ensolanka may update these Terms from time to time due to new services, new app features, updated payment processes, legal changes, visa or government process changes, operational changes, safety improvements, or business model updates.

Updated Terms may be posted on the website with a new effective date. Continued use of the platform after changes means the Guest accepts the updated Terms.

23.1 Separate Policies and Agreements

These Terms may be supported by additional documents, including Privacy Policy, Refund Policy, Payment Policy, Guest FAQ, Rental Agreement, Furniture Rental Agreement, Furniture Rent-to-Own Agreement, Service Assistant Appointment Agreement, Dating/Social Introduction Rules, Event Booking Terms, Legal Support Terms, Affiliate Terms where applicable, and Platform User Guidelines.

If there is a conflict between these Terms and a specific signed agreement, the signed agreement may apply to that specific matter.

For questions about these Terms, Guests may contact Ensolanka through the official communication channels below.

By creating a Guest Account, selecting a lifestyle package, expressing interest in rental properties, dating profiles, or service assistants, making payment, attending an Ensolanka-arranged welcome, using the Payment Center, or receiving Ensolanka services, you confirm that:

• You have read these Terms.
• You understand these Terms.
• You agree to follow these Terms.
• You understand that some services involve third parties.
• You understand that payments, deposits, refunds, rental terms, furniture terms, event bookings, and legal support may have additional conditions.
• You understand that Ensolanka provides facilitation and support, not guaranteed immigration, rental, relationship, or legal outcomes.